We offer a 30-day return policy, in case you change your mind.
To be eligible for a return and full refund, the Device(s) you received must not have been subjected to any use other than what is necessary to carry out the advertised functionalities of the product and its associated service(s).
The return process follows these steps:
Step 1: Get in touch with us
You may ask for a return and full refund up to 30 days from delivery. Please contact us at firstname.lastname@example.org
before the return deadline expires and wait for a return confirmation email. You will then be asked to complete our Return Form.
Step 2: Data Erasure
Remove any data stored within your Cubbit account as soon as possible, making sure that you have saved a copy elsewhere beforehand. After that, please submit the Return Form, filled out in its entirety, confirming that you have deleted the data stored in your Cubbit account.
Step 3: Pack it up
Make sure you return your order in the best possible condition (i.e. remarketable conditions). To do so, we recommend that you use sturdy packaging that must include:
1. the original box that your purchase came in, undamaged,
2. the Device,
3. any accessories (including Ethernet cable, power cable, documentation, protective wrapping, labels and anything else) that came with the Device(s).
Step 4: Send it back to us
Our Customer Service team will arrange the shipment with our courier service, free of charge.
From the day of your request for return and refund and the shipment back of your order should not elapse more than 14 DAYS.