The strength of the Swarm depends on the strength of all of its members, which is why we provide your Cubbit Cell with a Limited Warranty to give an additional level of service and support on your purchase.
By buying a Device from the Cubbit Online Store or from one of our authorized resellers, we warrant that the Device will be free from defects in materials and workmanship under normal use, as per our User Manual, for a period of up to 4 (four) years from the date of original purchase
. This Limited Warranty is automatically extended on all Devices purchased from the Cubbit Online Store or through crowdfunding platforms before the effective date of these Terms, for a period of up to 4 (four) years from the date of shipment.
If, under applicable law, you are considered a consumer and the Device you purchased is defective, you may have legal rights that you can assert against the seller of the Device, in particular to request the repair or replacement of your defective Cubbit Cell, or alternatively, in some cases and in some countries, a refund, price reduction or the right to cancel the sales contract and make a claim for damages or expenses.
This Limited Warranty only applies to hardware manufacturing defects and expressly does not cover damage caused by: normal wear and tear, accidents, misuse, neglect, disassembly, alterations and external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, alterations in the electrical current supplied to the device and extreme thermal or environmental conditions.
This Limited Warranty does not guarantee that the use of the Device will be uninterrupted or error free.
Returning defective device
In case a defect arises to your Device during the warranty period, please contact our SST
You will be provided with a Return Merchandise Authorization (RMA) form to fill in order to return your Device. You are committed to follow step by step the instructions provided by the SST and actively cooperate in order to process your RMA correctly.
Once the Device is received at our facility, we will, at our sole discretion, either repair your Device with new or refurbished parts, in order to provide you with a functional product at least equivalent to a new device or replace your Device with a new or refurbished Device functionally at least equivalent to a new one.
If your Device is repaired or replaced, the repaired or replaced Device will continue to be warranted for the remaining time of the original warranty period. All returned devices for which you have received a replacement Device will become the property of Cubbit. Nothing in this Limited Warranty will reduce or otherwise affect your legal rights with respect to the Device.